How Orbi handles your information.

Information We Collect

We collect information you provide directly, information created while you use Orbi, and limited technical information from your device.

• Account details, such as your email address and sign-in provider information.
• Basic profile details, such as your name, optional age, and gender, when you choose to provide them.
• Onboarding answers, preferences, companion profile details, and other context you share so Orbi can shape your companion experience.
• Messages, voice notes, call transcripts, uploaded images, generated companion replies, and related conversation history.
• Technical and usage information, such as app events, device/browser details, IP-derived general location, session activity, and diagnostic information.
• A device advertising identifier, where your device settings and permissions allow it, used by Meta for advertising measurement. On iOS, this identifier is not used by Meta unless you authorize App Tracking Transparency (ATT).
• Purchase and coin-wallet information, such as product identifiers, Apple transaction identifiers, purchase and refund status, coin balances, and metered feature usage. Orbi does not receive or store your full payment-card details.
• Communications you send to us, including support requests, feedback, and any information included in those messages.

How We Use Information

We use information to run Orbi, personalize the companion experience, keep state consistent across sessions, and improve the product.

• Create and maintain your account and companion profile.
• Generate, transcribe, store, and display text, voice, image, and call interactions.
• Remember your preferences, prior context, chat history, and companion details.
• Provide support, respond to feedback, and send service-related messages.
• Monitor reliability, debug issues, prevent abuse, protect users, and enforce our policies.
• Understand product usage through privacy-conscious analytics and improve features over time.

AI Processing

Orbi is an AI companion app, so the information you submit may be sent to third-party AI providers, including OpenAI, Anthropic, and ElevenLabs, to generate replies, transcribe audio, create images, summarize call transcripts, or produce voice output.

Do not share sensitive information that you do not want processed by the app or its service providers. AI outputs may reflect information included in your prompts or prior context.

• OpenAI may process profile details, onboarding answers, text prompts, images, and audio to support onboarding, matching, transcription, image generation, and related AI features.
• Anthropic may process companion chat context, messages, and call transcript text to generate replies or memory summaries.
• ElevenLabs may process text, voice-session context, and audio input/output to support realtime voice conversations and text-to-speech audio.

Storage and Retention

Orbi stores information for as long as needed to provide the app, preserve your companion experience, comply with legal obligations, resolve disputes, and maintain security.

Some media and conversation data may also be cached locally on your device to improve performance. Clearing browser/app storage or signing out may remove local copies but may not delete server-side records.

• Account and profile data are kept while your account is active.
• Conversation history, media references, and companion context are retained so your companion can feel continuous across sessions.
• Backups, logs, and security records may remain for a limited period after deletion requests where allowed by law.

How We Share Information

We do not sell your personal information for money. Some privacy laws, including the California Consumer Privacy Act as amended, define "sale" and "share" broadly enough to cover disclosures made to advertising partners for cross-context behavioral advertising. Our use of the Meta SDK described under "Advertising and Measurement" may fall within those definitions, and you can opt out as described there.

Apart from that, we share information only when needed to operate Orbi, comply with law, protect rights and safety, or with your direction.

We require service providers that process personal information for Orbi to provide the same or equal protection described in this policy and required by applicable privacy laws.

• Cloud, authentication, database, and storage providers that host and secure the app.
• AI, transcription, image, and voice providers that process prompts, media, and outputs for app functionality.
• Analytics and diagnostics providers, including PostHog, that help us understand reliability and product usage.
• Advertising and measurement partners, including Meta and AppsFlyer, that help us understand how our ads perform and attribute installs.
• Apple and RevenueCat, which process in-app purchases, transaction verification, purchase reconciliation, and refund notifications.
• Professional advisors, authorities, or other parties when required by law or necessary to protect users, Orbi, or others.
• Successors or transaction partners if Orbi is involved in a merger, acquisition, financing, reorganization, or asset transfer.

Cookies, Local Storage, and Analytics

Orbi uses browser storage, device storage, and similar technologies to keep you signed in, remember session details, cache media, and understand how the app is used.

Analytics may collect app events and technical information. Orbi configures analytics to reduce collection of message text and element details where practical.

Advertising and Measurement

We advertise Orbi on third-party platforms, including Meta, which operates Facebook and Instagram. We use the Meta SDK and AppsFlyer to measure advertising performance and attribute installs. They receive limited app activity, such as an install, app launch, or completed registration; we do not send them your messages, voice notes, images, call transcripts, or companion context.

On iOS, before you answer the ATT prompt, Meta may receive that limited app activity for measurement, but Meta does not receive your IDFA or Orbi account ID from Orbi. AppsFlyer is initialized for install attribution before ATT is answered and may receive an install identifier and conversion data; the Orbi account ID is supplied to AppsFlyer only after sign-in.

If you deny ATT, your device is restricted, or you never answer, Meta continues to receive limited app activity without your IDFA; we do not send Meta your Orbi account identifier. AppsFlyer install attribution remains enabled, but Orbi does not provide it your account ID unless iOS ATT is authorized. If you authorize ATT, Meta may use your IDFA and match its app activity to your Orbi account ID, and AppsFlyer may receive the account ID for attribution. If you later revoke authorization in Settings, Meta and AppsFlyer account-level identity matching stops for subsequent activity.

On Android there is no ATT prompt. Meta and AppsFlyer may use the Android advertising ID or install-attribution information for advertising measurement and install attribution; you can reset or delete the advertising ID in your device settings.

We do not send your messages, voice notes, images, call transcripts, or companion context to advertising partners.

• Ad measurement events, such as app install, app launch, and completed registration.
• A device advertising identifier. On iOS Meta uses the IDFA only after ATT authorization; AppsFlyer may receive install-attribution information before an answer. On Android the advertising ID is used for install attribution and can be reset or deleted in your device settings.
• Your Orbi account identifier, a random internal ID rather than your name or email address. On iOS, AppsFlyer and Meta receive it for advertising attribution or matching only while ATT is authorized. On Android, it may be used for install attribution. Meta receives it as its SDK user ID and as a non-reversible hashed `external_id`; AppsFlyer receives it as a customer user ID. We clear these advertising-partner identifiers when you sign out, switch accounts, or delete your account.

Your Choices and Rights

Depending on where you live, you may have rights to access, correct, export, object to, restrict, or delete personal information. You may also be able to withdraw consent where processing is based on consent.

To make a request, contact virok@withorbi.com from the email associated with your account when possible. We may ask for information needed to verify your identity and protect your account.

• You can sign out or stop using Orbi at any time.
• You can request deletion of account, profile, and companion data.
• You can limit some local tracking by changing browser settings or clearing local storage, though some app features may stop working correctly.
• On iOS, you can change your tracking choice at any time in Settings, then Privacy and Security, then Tracking. On Android, you can reset or delete your advertising ID in your device settings.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information handled by Orbi. No online service can guarantee perfect security, so use care when deciding what to share.

Children

Orbi is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us so we can take appropriate action.

International Use

Orbi may process and store information in the United States and other countries where we or our service providers operate. Data protection laws in those places may differ from the laws where you live.

Changes to This Policy

We may update this Privacy Policy as Orbi changes. When we make material changes, we will take reasonable steps to notify users, such as updating this page or providing in-app notice.

Contact

For privacy questions, requests, or concerns, email virok@withorbi.com.